HIPAA Compliance

HIPAA Compliance

Kindly-Remind’s services are one-hundred percent up-to-date with HIPAA terms and conditions. We definitely take confidentiality seriously. We maintain the only the most necessary data, such as your client’s name, telephone number and email. We do not gather any private medical information such as medical ailments and treatment procedures.

Question:

Are appointment reminders permitted by the HIPAA privacy policy without consent?

Answer:

Yes. These types of reminders are regarded as a step in treating an individual, which can be delivered with (or without) the individual’s consent.

(Source: http://www.hhs.gov/hipaafaq/providers/smaller/286.html)

Question:

Are doctor’s offices or pharmacies allowed to leave voicemails for their clients at their residence or divulge any information about appointments or prescription information to a family member over the phone? Or deliver reminders about refills or appointments in the mail?

Answer:

The simple answer is yes. The HIPAA privacy policy allows doctors and pharmacies to communicate with their patients and clients by any means necessary. That includes leaving messages at home on an answering machine and/or sending notifications in the mail. However, most facilities should take special care to limit the information they reveal in a message, in order to help protect their patient’s privacy. For example, a doctor or pharmacist should just mention their name and contact information for a call back, instead of the specifics about the appointment or prescription. The privacy policy also allows for covered doctors and pharmacists to leave messages with relatives when the patient is not home, however professionalism should still be maintained to keep the patients private information undisclosed. See 45 CFR 164.510(b)(3).

In predicaments where a client or patient has asked the health provider to only converse in a classified and private manner, like in an alternative location or other measures, the health provider must comply to the request (if reasonable). For example, a reasonable request would include: the patient asking to receive notifications in the mail discreetly in an envelope rather than a brightly colored postcard or receiving their reminders in a PO box rather than at a home address. That is a reasonable request and it should be acquiesced. See 45 CFR 164.522(b).

(Source: http://www.hhs.gov/hipaafaq/providers/smaller/198.html)